Lumenos Pulse
Every message answered. Every conversation remembered.
Customers message at 11 PM and expect an answer. Pulse replies in seconds — grounded in your documents and inventory — qualifies the lead, and hands over to your team the moment a human should take it.
Capabilities
A front desk that never closes, and a CRM that fills itself.
AI conversations, 24/7
Inbound messages answered around the clock — in English, Roman Urdu, or Urdu, matched to how the customer writes.
Grounded answers
Replies come from your uploaded documents, price lists, and live inventory — retrieval-augmented, not open-internet guesses.
Lead qualification
Budget, intent, and timeline captured in conversation and scored — so your team spends time on the leads that matter.
Human handoff
Staff take over any conversation mid-thread with the full history attached. The AI steps back; nothing is lost.
Built-in CRM
Every conversation becomes a structured record: contact, tags, pipeline stage, and a complete activity timeline.
Analytics
Conversations handled, booking conversion, handover rate, and response times — measured, not guessed.
How it works
From first message to closed loop.
Answers that sound like your business.
Pulse recognizes returning customers by phone number, remembers context across sessions, and follows your escalation rules — urgent cases alert a human immediately.
- Books appointments and visits into real calendars
- Sends confirmations, reminders, and follow-ups automatically
- After-hours mode when you'd rather confirm in the morning
- Opt-outs and communication preferences respected
One inbox, one record, one source of truth.
Reception, sales, and management see the same pipeline. An internal assistant answers questions like "no-shows this week?" or "leads waiting on a reply?" — across the whole account.
- Shared team inbox with assignment and takeover
- Broadcasts to segments, with delivery stats
- Duplicate detection and record merging
- Per-tenant isolation: your data never crosses accounts
Get started
Your customers are already messaging. Start answering all of them.
Connect your WhatsApp Business account, upload your documents, and Pulse answers from day one — with your team always one tap from taking over.